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Frequently Asked Questions
You have questions…We have answers.
Yes. A referral from your primary care physician or specialist is required before your first visit. Please have your PCP complete and fax the referral form to 978-641-3997.
If you have any questions, call our office at 978-254-4983.
If you are experiencing a medical emergency, please dial 911.
We’re happy to offer same-week appointments in most cases. Please call 978-254-4983 to check our current availability.
You can call our office at 978-254-4983 during business hours (8 AM – 4 PM) or send a secure message through the Patient Portal.
Our clinical team reviews messages daily to ensure prompt responses.
Prescription refills can be requested by calling our office Monday through Friday, from 8 AM – 4 PM, or by sending a secure message through our Patient Portal.
We accept most major insurance plans, including Medicare. Please contact our office or visit our website for the most up-to-date list of accepted plans.
We accept the following:
- Medicare
- Medicaid of Massachusetts
- Medicaid of New Hampshire
- Blue Cross Blue Shield of MA
- Anthem Blue Cross and Blue Shield
- Mass General Brigham Health Plan
- Tufts Health Plan, Tufts Public Health Plan
- Harvard Pilgrim Health Plan
- Aetna
- Cigna
- United Healthcare (UHC)
- Veterans Affair
- Optum VACCN
- UMR
- Humana
- WellSense Health Plan
- NH Healthy Families
- Senior Whole Health – Molina
- Fallon Community Health Plan/NaviCare
- Wellpoint
Once we’ve received your referral, our team will schedule your appointment and request your records so your InCare provider is fully prepared to discuss your needs.
When you arrive, you’ll complete a few quick forms, and then you’ll be ready to meet your provider.
After your appointment, you can sign up for our Patient Portal to easily send messages, view test results, or request prescription refills.
Please call our office at least 24 hours in advance if you need to cancel or reschedule your appointment.
If we do not receive a call, it will be considered a no-show.
After two no-shows, only same-day appointments will be allowed. You may return to advance scheduling after one year without missed appointments.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. For urgent non-emergencies, call our office to reach the on-call provider.
Yes. InCare accepts Medicaid and several managed care plans. Please confirm coverage when scheduling your appointment.
A pulmonologist is a physician who specializes in diagnosing and treating lung and respiratory conditions such as asthma, COPD, pneumonia, and chronic lung disease.
You should see a pulmonologist if you experience persistent cough, shortness of breath, wheezing, sleep disturbances, or abnormal chest imaging results.
This depends on your diagnosis. Some patients are seen every few months, while others only need an annual visit. We recommend scheduling an appointment if you notice any new or worsening respiratory symptoms.
Treatment may include inhalers, pulmonary rehabilitation, oxygen therapy, lifestyle counseling, and advanced medication management to improve breathing and quality of life.
A sleep medicine specialist diagnoses and treats conditions that affect sleep, including sleep apnea, insomnia, restless legs syndrome, and narcolepsy.
At your first visit, you’ll fill out forms, have your vital signs taken, and meet with a sleep specialist to discuss your symptoms.
Your provider may order further testing, such as a sleep study or home sleep test, if needed.
Treatments include CPAP therapy, oral appliances, Inspire® therapy (implantable device), lifestyle changes, and, in some cases, surgical options.
Treatment may involve behavioral therapy, sleep hygiene education, and medication management to help you achieve better rest.
Our team provides personalized care plans that may include medications, sleep scheduling, and lifestyle adjustments to help improve sleep quality and daily functioning.
Yes. We strongly recommend vaccination for eligible individuals to reduce the risk of severe illness.
Please talk to your provider if you have specific health concerns.
The virus can cause inflammation in the lungs, leading to shortness of breath, pneumonia, or long-term scarring.
Symptoms may include cough, fever, difficulty breathing, muscle aches, headache, sore throat, nausea, diarrhea, and loss of taste or smell.
The virus can also mutate into new strains.
COVID-19 spreads primarily through respiratory droplets when an infected person coughs, sneezes, or talks.
Severity varies from mild symptoms to serious illness requiring hospitalization.
Individuals with chronic lung disease or sleep apnea may be at higher risk for complications.
Follow CDC guidance: isolate, test, and monitor for symptoms. Contact your provider for medical advice.
Testing is performed using a nasal swab (PCR or rapid antigen test). Your provider can direct you to a local testing site.
Treatment depends on severity.
- Mild cases can often be managed at home.
- Moderate to severe cases may require antiviral therapy or hospitalization.
If you have trouble breathing, hospital care may be required. You might need oxygen, and in severe cases, a ventilator (“breathing machine”). Your care team will monitor your condition closely and discuss appropriate medications based on your individual needs.
Visit the CDC website or the World Health Organization (WHO) for the latest updates and recommendations.
Also known as Long COVID, this refers to ongoing symptoms such as fatigue, shortness of breath, or persistent cough lasting weeks or months after infection.
Our providers can help assess and manage post-COVID complications.